OVERVIEW

When will my order be shipped?

We aim to dispatch all orders received before 1pm (Mon - Fri) within 48 hours for next working day delivery (to most areas of the UK).

How will my order be shipped?

We use both Amazon Logistics and Royal Mail to send our parcels. Both Amazon Logistics and Royal Mail provides reliable and efficient delivery services across the UK, ensuring your order reaches you promptly. We use Royal Mails tracked service when shipping packages with Royal Mail. We use Amazon Logistics standard logistics service when shipping with Amazon.

How much will shipping cost for my order?

Our shipping options are tailored to meet your needs:

• Express: 1 to 3 business days at £4.99 GBP. Free for orders £35.00 and up.
• Standard: 2 to 4 business days at £3.49 GBP.

Do I get a tracking number for my order?

Yes, all orders shipped with Royal Mail and Amazon are provided with a tracking number. You can use this number to track the progress of your delivery on the Royal Mail/Amazon Shipping websites, giving you peace of mind and up-to-date information about your shipment.

Can I pick a delivery day and time for my order?

While we cannot guarantee a specific day of delivery, we will try our best to accommodate if notified of a preferred day. Please note that specific time slots are not available, but our team will ensure your order is dispatched promptly.

I want to update my order with delivery instructions/a safe place

Royal Mail services allow you to specify delivery instructions or a safe place for your order if you're not available to receive it. You can update these details via the Royal Mail tracking portal using the tracking number provided.

Can I collect my order from your warehouse?

Unfortunately, we are unable to offer order collection from our warehouse. However, our efficient delivery options ensure that your order will be delivered directly to your doorstep without any hassle.