Important information regarding our shipping policy and procedure
When will my order be shipped?
We aim to dispatch all orders received before 1pm (Mon - Fri) within 48 hours for next working day delivery (to most areas of the UK).
How will my order be shipped?
We use Royal Mail 1st Class Delivery for express shipping options and Royal Mail 2nd Class Delivery for standard shipping options. Royal Mail provides reliable and efficient delivery services across the UK, ensuring your order reaches you promptly. The 1st Class option typically delivers within 1 to 3 business days, while the 2nd Class option delivers within 2 to 4 business days.
How much will shipping cost for my order?
Our shipping options are tailored to meet your needs:
- Express: 1 to 3 business days at £4.99 GBP. Free for orders £35.00 and up.
- Standard: 2 to 4 business days at £3.49 GBP.
Do I get a tracking number for my order?
Yes, all orders shipped with Royal Mail are provided with a tracking number. You can use this number to track the progress of your delivery on the Royal Mail website, giving you peace of mind and up-to-date information about your shipment.
Can I pick a delivery day and time for my order?
While we cannot guarantee a specific day of delivery, we will try our best to accommodate if notified of a preferred day. Please note that specific time slots are not available, but our team will ensure your order is dispatched promptly.
I want to update my order with delivery instructions/a safe place
Royal Mail services allow you to specify delivery instructions or a safe place for your order if you're not available to receive it. You can update these details via the Royal Mail tracking portal using the tracking number provided.
Can I collect my order from your warehouse?
Unfortunately, we are unable to offer order collection from our warehouse. However, our efficient delivery options ensure that your order will be delivered directly to your doorstep without any hassle.