Product FAQs 🌱
Find out more information about the products we offer.
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🍿 What are Snack Points?
Snack Points are our loyalty rewards. You earn them automatically every time you place an order with us — no sign-up required, just shop while logged into your account. Once you reach 200 points, you unlock a free shipping code on your next order.
💷 How do I earn Snack Points?
You earn 1 Snack Point for every £1 you spend (calculated on the item subtotal, before shipping and tax). Points are credited to your account shortly after your order is placed.
🎁 Are there bonus points for larger orders?
Yes! Spend £40 or more in a single order and you'll earn an extra 10 bonus points on top of your usual 1-per-£ rate. Spend £60 or more and that bonus jumps to 25 points. The bonuses don't stack — you get the higher tier only.
👋 Do I get any points for my first order?
If you use the welcome offer code from your first-purchase email, you'll receive 15 bonus Snack Points on top of the points earned from your order. Keep an eye on your inbox after signing up.
🏆 What do VIP customers get?
Customers who have spent £100 or more with us in total received a one-time bonus of 50 Snack Points as a thank-you. VIPs also get early access to our monthly deals and exclusive offers via email.
🚚 What can I redeem my Snack Points for?
Every 200 Snack Points unlocks a free shipping code on your next order. The code is automatically generated and emailed to you as soon as you cross the 200-point threshold — no manual redemption needed.
📧 When will I receive my free shipping code?
Your unique free shipping code is sent to the email address on your account shortly after the order that took you to 200+ points is completed. If you can't find it, please check your spam folder or contact our support team.
🔢 Can I redeem multiple free shipping codes at once?
You can only redeem one free shipping code per order, even if your balance is well above 200 points. Any remaining points stay in your account and can be used on future orders as you continue earning.
👀 Where can I see my Snack Points balance?
Your balance is shown on your account page (with a progress bar towards your next reward), in the cart drawer while you shop, and on individual product pages where you can see how many points each purchase will earn you.
⏳ Do Snack Points expire?
Yes — Snack Points expire after 12 months of inactivity. If you haven't placed a points-earning order in 12 months your balance resets to zero. We'll send you a reminder email about a month before this happens so you have time to place an order and keep your points.
↩️ What happens to my points if I return an order?
If you return an order or receive a refund, the corresponding points are removed from your balance. Partial refunds adjust your points proportionally based on the refunded amount.
📦 Do I earn points on shipping costs?
No, Snack Points are earned only on the item subtotal of your order. Shipping fees and taxes are excluded from the points calculation.
🆕 Do I need to sign up to start earning?
You just need an account with us. Once you're logged in at checkout, every eligible order automatically earns you points — there's no separate loyalty programme sign-up to complete.
📊 Does my lifetime points total ever reset?
Your spendable balance can go down when you redeem rewards or if points expire, but your lifetime earned total — shown on your account page — only ever increases. It's a record of everything you've earned with us.
🍫 What types of protein bars do you offer?
We offer a wide range of protein bars including low-carb, vegan, high-fibre, and energy-boosting options. Please check our product pages for specific nutritional information.
🌾 Are your flapjacks suitable for vegans?
Our selection includes vegan-friendly options. Look for the vegan label on our product pages and packaging for more details.
🍪 Do any of your biscuits come in gluten-free varieties?
Yes, we offer gluten-free biscuits. Please visit our product pages for detailed ingredient and allergen information.
☕ Are your instant coffee options fair trade certified?
We are proud to offer fair trade instant coffee. You can find more information on our commitment to ethical sourcing on each product page.
🥥 What is the source of your coconut products?
Our coconut products are sourced from sustainable plantations. For full traceability details, refer to the individual product descriptions.
🌶️ Are your spices free from additives and preservatives?
Our spices are pure and free from any additives or preservatives. For more information, please review the product specifications online.
🍇 What types of dried fruit do you offer, and are they sulfite-free?
We offer a variety of dried fruits, including sulfite-free options. Please consult the product page for specifics.
🍫 Is the chocolate used in your products ethically sourced?
Ethical sourcing is important to us, and our chocolate is sourced from suppliers who meet our high standards. For details, see our product information.
🧇 Do your wafers contain any artificial flavours or colors?
Our wafers are made with natural ingredients without artificial flavors or colors. Please check the product label for the most accurate information.
☕ What types of ground coffee do you offer?
Our ground coffee selection ranges from light to dark roasts, including single-origin and blended options. Each product's page has comprehensive details.
🎮 Are coffee pods compatible with all coffee machines?
Our coffee pods are designed to be compatible with a variety of coffee machines. Please check the compatibility information on the product packaging or online description.
☕ How strong is your instant coffee?
We offer instant coffee in various strengths to cater to all preferences. The strength rating is indicated on the product page and packaging.
🌱 Can you tell me more about the origin of your coffee beans?
Our coffee beans are sourced from renowned regions known for their quality coffee. For origin details, please visit the product pages.
🥩 What makes your beef jerky different from others on the market?
Our beef jerky is crafted using traditional methods and is available in multiple flavors. For specific dietary and sourcing information, check the product page.
🐖 Are your pork sticks gluten-free?
We have gluten-free options available. For confirmation, please review the dietary information on each pork stick product page.
🥨 Do your pretzels contain any allergens?
Our pretzels may contain allergens. We recommend checking the product label for detailed allergen information.
📅 How long do your protein bars last before they expire?
Shelf life varies by product. You'll find the expiration date clearly labeled on the packaging.
🌱 Are your products non-GMO?
Many of our products are non-GMO. Look for the non-GMO verified mark on the packaging or product description online.
🍯 What kind of sugar alternatives are used in your nutritional bars?
We use a variety of sugar alternatives, including natural sweeteners like stevia. Details are available on the product's nutritional information label.
🌱 How do I know if a product is organic?
Organic products are labeled accordingly on both our website and the product packaging.
🔢 Can I find out more about the calorie count of your snacks?
Yes, calorie information is provided on all our product labels and online product descriptions.
💪 Do you have snack options for someone with high-protein dietary needs?
Indeed, we cater to high-protein diets with our range of protein bars, nuts, and jerky. Look for the protein content indicator on our product labels.
👶 Are your snacks safe for kids?
We offer a range of kid-friendly snacks. Please check the product labels for age-appropriate recommendations.
☕ How are your coffee products decaffeinated?
Our decaffeinated coffee options use a natural water process, ensuring no chemicals are used. Find out more on our product information pages.
🌍 Do you offer single-origin coffee beans?
We are proud to offer single-origin coffee beans. Specific details about the farms and regions can be found on our website.
🥜 What types of nuts do you offer, and are they roasted or raw?
We offer both raw and roasted nuts in various flavours. Each product's details are clearly stated on our website.
